Payments and Refunds

1.1. Each domain name purchased through the Service belongs to one of three categories: Solid, Offshore or Imperium. The domain’s category is shown to the User in the bot interface before payment and determines the scope of guarantee protection, its duration and the form of possible compensation.

1.2. Solid: the basic category with no guarantee. Domains in this category are purchased “as is” and at the User’s own expense. The Service does not have any obligations whatsoever with regard to the replacement, restoration or renewal of a domain or a refund of funds in the event of the blocking of the domain, the removal of its delegation, a refusal to renew it or other restrictions by the Registrar or infrastructure providers. The User assumes all of the related risks in full.

1.3. Offshore: a category with a guarantee period of 30 (thirty) calendar days. The guarantee period is calculated from the moment the domain is successfully registered. If, during this period, the domain is blocked by the Registrar for reasons unrelated to a violation of Sections 3 and 4 of the Terms of Service, the Service undertakes to provide assistance in unblocking it. If the unblocking process takes more than 31 calendar days or is objectively impossible, the funds are returned to the User’s internal balance in the Service.

1.4. Imperium: a category with a guarantee period of 1 (one) calendar year. The terms on which the guarantee is provided are the same as those of the Offshore category (clause 1.3), with an extended duration: 365 calendar days from the moment the domain is registered.

1.5. The guarantee provided for the Offshore and Imperium categories does not cover domains that were used for the purpose of posting or distributing prohibited content listed in Section 3 of the Terms of Service. In such cases the guarantee ceases to have effect automatically, without any notice to the User, and the losses incurred by the User are not subject to compensation.

1.6. Non-refundability of payments. From the moment a domain is successfully registered or transferred, the service is considered to have been rendered in full. Paid funds are non-refundable, except in cases expressly provided for by the guarantee of the relevant category, Section 3 or mandatory rules of applicable law. The fees charged by the Registrar and by payment intermediaries, as well as network fees, are not subject to refund under any circumstances whatsoever.

2.1. The User is under an obligation to initiate the renewal of the domain no later than 7 calendar days before the date on which its term actually expires.

2.2. After its term has ended, the domain passes into a renewal grace period (Grace Period), which, as a rule, has a duration of 30 days and during which a standard renewal of the domain is possible.

2.3. Upon the expiration of the grace period, the domain passes into a redemption period (Redemption Period), which, as a rule, has a duration of 30 days. Restoration of the domain during this period involves significant additional costs, which are to be paid by the User in their entirety.

2.4. The Service does not bear any responsibility for the loss of a domain as a result of its late renewal.

3.1. A refund of funds is possible only in the following cases:

• circumstances expressly provided for by Section 1 (the guarantee for the relevant category);
• a technical error of the Service as a result of which the registration of the domain was not carried out within 48 hours from the moment of payment;
• other cases expressly provided for by mandatory rules of the legislation of the Russian Federation, including Law of the Russian Federation No. 2300-1 of 07.02.1992 “On Protection of Consumer Rights”.

3.2. No refund is provided in the event of:

• blocking of a domain on the grounds that are listed in Sections 3 and 4 of the Terms of Service;
• purchase of a Solid domain (clause 1.2);
• the User’s lack of convincing evidence of legitimate use of the domain in disputed situations;
• other material violations of the Agreement;
• purchase, activation and renewal of the internal subscription of the Service. The automatic renewal of the subscription can be disabled by the User independently; the Service notifies the User in advance that the end of the subscription period is approaching.

3.3. Refund procedure for payments via the Faster Payments System (SBP)

3.3.1. Where payment for the services of the Service is made through the Faster Payments System (hereinafter the “SBP”), the refund of funds is made to the same bank account and through the same SBP operator through which the original payment was made. No refund to other details is made where payment was made via the SBP, except in the cases provided for by clause 3.3.6.

3.3.2. A refund request is submitted by the User through the official support channel of the Service (Section 12 of the Terms of Service) and must contain:

• the date and time of the transaction;
• the payment amount;
• the SBP transaction identifier (Operation ID);
• a brief justification of the refund claim with a reference to the relevant clause of this Agreement.

3.3.3. The Service reviews a submitted request within 24 (twenty-four) hours from the moment it is received. On the basis of the results of the review, the User receives a notification either of the approval of the request or of a reasoned refusal.

3.3.4. The transfer under an approved request is initiated by the Service no later than 72 (seventy-two) hours from the moment of approval. The actual receipt of funds in the User’s account depends on the technical regulations of the recipient bank and the SBP operator; in the overwhelming majority of cases the transfer arrives within 1 (one) business day from the moment of initiation.

3.3.5. Fees of the SBP operator, the issuing bank, the recipient bank and other payment intermediaries that are withheld on the original payment or on the refund are not compensated by the Service.

3.3.6. In the event that a refund to the original account is objectively impossible for reasons beyond the Service’s control (closure of the account by the User, revocation of the recipient bank’s license, blocking of the account by a decision of competent authorities, etc.), the User is obliged to provide the Service with alternative details and copies of documents confirming the fact that the original payment was made by the User personally. In this case, the final refund method is agreed upon by the parties on an individual basis.

3.3.7. The Service is entitled to request from the User additional information and documents that are necessary for the confirmation of the legitimacy of the refund claim and for the identification of the payer. In this case, the period for reviewing the request is extended for the time it takes the User to provide the requested materials.

3.4. Other payment methods

3.4.1. When the Service’s services are paid for by methods other than SBP (bank card, cryptocurrency, other methods that are available in the interface), the refund is made to the details from which the original payment was made. If such details are unavailable through the User’s fault, the refund method is selected by the Service at its own discretion.

3.4.2. For refunds made under the guarantee obligations of the Offshore and Imperium categories (clause 1.3, clause 1.4), the funds are credited exclusively to the User’s internal balance in the Service.

3.5. Funds that have been credited to the internal balance by way of guarantee compensation cannot be withdrawn. If a domain is purchased with previously refunded guarantee funds, no further guarantee compensation is provided in respect of that domain.