Support

Support: @lumisup_robot. Pick a topic, and if the ready answer does not help, tap Write to us.

Before you write#

• Guide – look up your problem in this help center.
• News – check Lumi News for a general outage.
• Bot – send /start and open the service again.

What to include#

• Payment not credited after 15 minutes – bot, payment ID, amount, time.
• Domain is missing – the domain and purchase date.
• Refund or wrong charge – payment ID and what happened.
• No access – Telegram ID, product, and the exact error text.
• Anything else – what you did, at which step, and what happened.

One request is enough: repeated messages without new details do not speed up the answer.